Bulb – Energy Problems?

We all know that at times, having to deal with energy suppliers can be extremely stressful and frustrating.

From personal experience, I can too agree with this statement.

If you are one of these people who spends hours on hold, doesn’t receive the help they want, has to deal with unfriendly agents and is passed from one department to the next, well this article is for you.

We have scoured the energy market and put the biggest energy suppliers under the microscope to showcase the worst offenders in the energy business.

After spending time researching your reviews, we want to shine a light on the common themes amongst energy providers to see how they conduct their business and what to look out for.

In today’s post, we are taking a look at Bulb.

What are customers saying about Bulb?

Our team have conducted thorough research to find out exactly what customers think of Bulb. We have dug deep across numerous review sites and used verified customer reviews.

At the end of the day, listening to what other people have to say about a company is the best way to see how a business behaves. These honest reviews give no place to hide, so no matter how much marketing they use, a solid review will always come out on top. Let’s dive right in and see what people think.

The Ugly – 1-Star Reviews

Yikes, reading some of the reviews was a tough one. The customer service from Bulb looks like it is in desperate need of a change. Not only are the reviews saying the service is bad, but a closer look shows many of the staff being ‘rude’ and ‘sarcastic’.

Being rude and sarcastic is the last thing you want while dealing with such an important area as energy bills, especially during these current times. Review after review, there is a consistent stream of unfortunate customers dealing with horrific service. Not good.

In addition, many haven’t been able to give meter readings to Bulb, leading to debts of over a hundred pounds! This then leads to sending incorrect bills and letters being received from debt collectors. Energy crisis indeed.

Also, there seems to be a lack of care. Bulb has been promising a callback within 5 days, then customers do not even get an email. You can imagine how frustrating this must be and why this leads to poor scores and reviews.

The Bad – 3-Star Reviews

For the bad, billing seems to be the big issue for customers. Many are stating that the billing is not consistent and the billing is often unclear. With this being possibly the most important area to get right, Bulb must improve.

It must be difficult to budget your income and predict bills when accounts show as being in ‘good shape’ yet once the bill comes you’re in debt. Customers are in unprecedented times with energy prices, so any wrong bills can be detrimental.

Bulb also uses an app, however, some customers seem to have trouble using it. The app should be clear and easy to use, making energy more convenient. If you’re going to make an app, make it simple for everyone.

Some customers also mention that they aren’t informed regularly of any updates. This must be confusing when new changes are sprung upon them, so that is why we make sure to inform customers in advance so they can be prepared for future adjustments.

The Good – 5 – Star Reviews

One of the highest scorers out of all the energy suppliers, Bulb has received 85% excellent reviews from over 77,000 customers. This is much higher than the majority of other providers, so there must be something good going on.

The customer service team at Bulb seem to be doing a great job as the vast amount of reviews are heaping plenty of praise on their staff. Excellent customer service seems to be the overriding review.

Helpful, efficient and caring, something we also take a lot of pride in. Clear communication is key right now, with many customers confused with prices and the energy market, so by taking the time to listen, we can help your problems.

Learning from Others’ Failures

Here at Energy Solutions, we see what other companies in the industry are doing both well and poorly. This is how we can offer you the best service possible and ensure our customers are treated with care.

With the UK energy industry in unprecedented times, more and more customers are being left frustrated and angry.

We know exactly what others are not doing well so that we can bring you exactly what you want.

Our customers mean the world to us and it hurts to see so many other suppliers leaving customers in the open during these times. That is why we made the decision to break the mould.

All of those Bulb customers that are facing smart meter problems, slow process times and confusing energy bills would be surprised at how easily those problems can be solved.

Not only can you contact us over the phone – but also over WhatsApp, Email, or through our Website.

Gone are the endless hours on hold, the blanked calls and months waiting for a call back that never turns up…

Welcome to a better way of doing energy.

Energy Solutions by Us, for You

At a time of great uncertainty in global energy markets, it is easy to feel lost in it all.

Keeping up to date with developing situations and the associated ramifications is a tricky and time-consuming job. It is also one that is not likely a priority for you and your business.

So, what do you do?

You partner with energy procurement experts to take the load off of your desk.

Energy Solutions have been trusted brokers for countless businesses for over twenty years, which means we know how to navigate the energy markets during a time of uncertainty.

Website: https://www.energybrokers.co.uk/

Email: nick@energybrokers.co.uk

Call Us: 0131 610 1688

WhatsApp: 07757 400 788