Co-op Energy – Energy Problems?

We all know that at times, having to deal with energy suppliers can be extremely stressful and frustrating.

From personal experience, I too agree with this statement.

If you are one of these people who spends hours on hold, doesn’t receive the help they want, has to deal with unfriendly agents and is passed from one department to the next, well this article is for you.

We have scoured the energy market and put the biggest energy suppliers under the microscope to showcase the worst offenders in the energy business.

After spending time researching your reviews, we want to shine a light on the common themes amongst energy providers to see how they conduct their business and what to look out for.

In today’s post, we are taking a look at Co-op Energy.

What are customers saying about Co-op Energy?

Our team have conducted thorough research to find out exactly what customers think of Co-op Energy. We have dug deep across numerous review sites and used verified customer reviews.

At the end of the day, listening to what other people have to say about a company is the best way to see how a business behaves. These honest reviews give no place to hide, so no matter how much marketing they use, a solid review will always come out on top. Let’s dive right in and see what people think.

The Ugly – 1-Star Reviews

Starting with the worst of the worst, Co-op Energy has some very angry customers. Often with energy suppliers, customer service comes under fire, however, there wasn’t much mention of this for Co-op Energy.

Instead, most of the complaints came from confused customers who were finding it difficult to complete all sorts of tasks. Some said the complicated website made comparisons impossible, others stated there was no consistency in quotes and many couldn’t confirm the changes they made.

In addition, there were plenty having issues with smart meters. This technology is meant to help people track their energy usage to keep on top of spending, if it doesn’t work then it is useless and may even see users overspending on energy.

Luckily, our website is simple to use, quotes are easy to receive and our smart meters are the best on the market. Don’t settle for receiving poor standards and higher prices.

The Bad – 3-Star Reviews

Price increases from the majority of poor reviews, however, price rises have been seen across the whole energy market. Maybe Co-op Energy has risen more than others, but we will look at other areas they are poor in.

For the bad, Co-op Energy seems to make things extremely hard for customers to understand. Lots of people are having difficulty with understanding figures and making things clear.

One person saw their current tariff ending, however, the reminder e-mail wasn’t clear enough, leading to troubles. Others found the information given out by Co-op Energy needed to be short and simple, rather than overcomplicating details, as well as lengthy statements wasting time.

Also, there was no way of finding out what the current variable rate was, so it was impossible to judge whether it was worth switching to a fixed tariff. Again, during these critical times, this is unacceptable.

The Good – 5 – Star Reviews

And finally, let’s look at the good. There was a common trend amongst the positive reviews. This was Octopus Energy. With links to one of the biggest energy firms, Co-op Energy linking with Octopus Energy seems to be a hit.

Octopus Energy scored highly in our review, with great customer service, working easy, fast and friendly, customers are kept pretty happy.

Unfortunately for Co-op Energy, the overriding issues are keeping customers unhappy and no matter how good the customer service is, these problems seem to persist.

Smart meter troubles, confusing information, difficulty when using the company. The list goes on. Luckily, there are companies out there learning from these failures and that’s where we come in.

Learning from Others’ Failures

Here at Energy Solutions, we see what other companies in the industry are doing both well and poorly. This is how we can offer you the best service possible and ensure our customers are treated with care.

With the UK energy industry in unprecedented times, more and more customers are being left frustrated and angry.

We know exactly what others are not doing well so that we can bring you exactly what you want.

Our customers mean the world to us and it hurts to see so many other suppliers leaving customers in the open during these times. That is why we made the decision to break the mould.

All of those Total Energies customers that are facing smart meter problems, slow process times and confusing energy bills would be surprised at how easily those problems can be solved.

Not only can you contact us over the phone – but also over WhatsApp, Email, or through our Website.

Gone are the endless hours on hold, the blanked calls and months waiting for a call back that never turns up…

Welcome to a better way of doing energy.

Energy Solutions by Us, for You

At a time of great uncertainty in global energy markets, it is easy to feel lost in it all.

Keeping up to date with developing situations and the associated ramifications is a tricky and time-consuming job. It is also one that is not likely a priority for you and your business.

So, what do you do?

You partner with energy procurement experts to take the load off of your desk.

Energy Solutions have been trusted brokers for countless businesses for over twenty years, which means we know how to navigate the energy markets during a time of uncertainty.

Website: https://www.energybrokers.co.uk/

Email: nick@energybrokers.co.uk

Call Us: 0131 610 1688

WhatsApp: 07757 400 788