Ecotricity – Energy Problems?

We all know that at times, having to deal with energy suppliers can be extremely stressful and frustrating.

From personal experience, I too agree with this statement.

If you are one of these people who spends hours on hold, doesn’t receive the help they want, has to deal with unfriendly agents and is passed from one department to the next, well this article is for you.

We have scoured the energy market and put the biggest energy suppliers under the microscope to showcase the worst offenders in the energy business.

After spending time researching your reviews, we want to shine a light on the common themes amongst energy providers to see how they conduct their business and what to look out for.

In today’s post, we are taking a look at Ecotricity.

What are customers saying about Ecotricity?

Our team have conducted thorough research to find out exactly what customers think of Ecotricity. We have dug deep across numerous review sites and used verified customer reviews.

At the end of the day, listening to what other people have to say about a company is the best way to see how a business behaves. These honest reviews give no place to hide, so no matter how much marketing they use, a solid review will always come out on top. Let’s dive right in and see what people think.

The Ugly – 1-Star Reviews

Starting with the worst of the worst, Ecotricity has one of the highest proportions of bad ratings from our research, but what exactly are they doing wrong?

Well, two words, customer service. The vast majority of 1-star reviews come from customers complaining about very poor customer service.

It is hard to sum up all of the comments here, but let’s just say that along with comments about being unhelpful, many find it impossible to get in touch with them.

If you have an issue and can’t even get in touch with the company then something is definitely going wrong. Not acting on phone calls emails or app messages, customers have been left without support or help which is crucial during these unprecedented times.

In addition, many have stated meter readings are being ignored, leading to the bill not being altered and prices not changing to reflect energy usage. Not acceptable from such a big supplier.

The Bad – 3-Star Reviews

There seems to be a common trend with Ecotricity… customer service. Again, the overwhelming majority of customers are dissatisfied with the service Ecotricity provides.

Not being able to get a response from the customer service team is a theme we saw constantly amongst reviews. There seems to be a huge delay facing the company, especially regarding responses to emails.

If you prefer contacting via email then this company may not be the one for you as they seem pretty incompetent at responding in time.

Then when it comes to calling up, it looks as though many find it difficult to get in touch with the right department, with confusing contact numbers and then eventually, when you speak to someone, they are not the one you need to resolve your query.

Other comments saw customers finding the website confusing, with one even saying it is so hard to use it is to the point of being fraudulent!

Focusing on the company as a whole, reviews said that Ecotricity is losing that ‘personal’ touch. At first, the company impressed some, however, problems then arose when trying to contact through online platforms and by phone.

The Good – 5 – Star Reviews

And finally, let’s look at the good. The energy supplier seems to be great at switching suppliers. Many customers state the switch was easy and they use a simple quick and efficient application.

They are a responsible company, using green energy and provide good information about bills and how money is used. Customers are happy that their tariffs are better for the environment and the planet.

Unfortunately for Ecotricity, the overriding issues are keeping customers unhappy and no matter how good the applications are, the customer service problems seem to persist.

Difficult to contact, confusing website and a loss of personal touch. The list goes on. Luckily, there are companies out there learning from these failures and that’s where we come in.

Learning from Others’ Failures

Here at Energy Solutions, we see what other companies in the industry are doing both well and poorly. This is how we can offer you the best service possible and ensure our customers are treated with care.

With the UK energy industry in unprecedented times, more and more customers are being left frustrated and angry.

We know exactly what others are not doing well so that we can bring you exactly what you want.

Our customers mean the world to us and it hurts to see so many other suppliers leaving customers in the open during these times. That is why we made the decision to break the mould.

All of those Ecotricity customers that are facing smart meter problems, slow process times and confusing energy bills would be surprised at how easily those problems can be solved.

Not only can you contact us over the phone – but also over WhatsApp, Email, or through our Website.

Gone are the endless hours on hold, the blanked calls and months waiting for a call back that never turns up…

Welcome to a better way of doing energy.

Energy Solutions by Us, for You

At a time of great uncertainty in global energy markets, it is easy to feel lost in it all.

Keeping up to date with developing situations and the associated ramifications is a tricky and time-consuming job. It is also one that is not likely a priority for you and your business.

So, what do you do?

You partner with energy procurement experts to take the load off of your desk.

Energy Solutions have been trusted brokers for countless businesses for over twenty years, which means we know how to navigate the energy markets during a time of uncertainty.

Website: https://www.energybrokers.co.uk/

Email: nick@energybrokers.co.uk

Call Us: 0131 610 1688

WhatsApp: 07757 400 788