Green Star Energy – Energy Problems?

We all know that at times, having to deal with energy suppliers can be extremely stressful and frustrating.

From personal experience, I too agree with this statement.

If you are one of these people who spends hours on hold, doesn’t receive the help they want, has to deal with unfriendly agents and is passed from one department to the next, well this article is for you.

We have scoured the energy market and put the biggest energy suppliers under the microscope to showcase the worst offenders in the energy business.

After spending time researching your reviews, we want to shine a light on the common themes amongst energy providers to see how they conduct their business and what to look out for.

In today’s post, we are taking a look at Green Star Energy.

What are customers saying about Green Star Energy?

Our team have conducted thorough research to find out exactly what customers think of Green Star Energy. We have dug deep across numerous review sites and used verified customer reviews.

At the end of the day, listening to what other people have to say about a company is the best way to see how a business behaves. These honest reviews give no place to hide, so no matter how much marketing they use, a solid review will always come out on top. Let’s dive right in and see what people think.

The Ugly – 1-Star Reviews
Starting with the worst of the worst, Green Star Energy has one of the highest proportions of bad ratings from our research, but what exactly are they doing wrong?

Starting out with the most common trends we noticed, Green Star Energy seem to have plenty of issues. From almost 7,000 reviews we researched, 40% rated the company as bad.

What we saw was many customers severely unhappy with being overcharged and the key word was ‘scam’. Now, we aren’t saying this company are fraudulent, but with so many customers being harassed for bills and resorting to contacting the Ombudsman, there must be an issue.

If we break it down, so many complaints were over outstanding balances that the energy supplier failed to collect, leading to debt collecting companies pressuring for payments that have already been made.

It must be a frightening situation to be in, especially when you have done nothing wrong and you are being hounded for money. Others have paid their bills which eventually turned out to be inaccurate leading to issues then trying to be refunded.

Then comes the poor customers service, or should we say lack of service. We all know how frustrating it is to be left on hold or have to wait endless hours to speak to someone.

At Green Star Energy, customers have been put on hold, then hung up on. Pretty disgraceful from the energy supplier and no wonder the ratings have been so poor. The Bad – 3-Star Reviews

When it comes to the bad, things seem to stay the same the Green Star Energy. Again, customers are complaining about overcharging and customer service, however, there were some other troubles that arose. Let’s take a look.

Many customers were having difficulties reading their energy bills. If there is one thing that should be simple and easy to read is an energy bill, as it is super important that customers understand the costs, especially during these unprecedented times.

Customers raised concerns that clearer billing should be provided with more accurate prices. Another review stated that checking the bills was tough and the meter reading was difficult to access.

If that wasn’t enough, some are finding it hard to get access to a hard copy of the account that provides details of gas and electricity usage.

The Good – 5 – Star Reviews And finally, let’s look at the good. With one of the worst scores from our research, less people reviewed the firm as good compared to bad.

There were a lot of customers that were happy with the customer service… once they were finally able to get in touch that is. The staff seem to be helpful and patient, with customers getting issues resolved.

The main positive we noticed was the reward scheme. Customers were happy with a fair price and points that offered gifts. However, no matter how good the perks are, a lot of dissatisfaction amongst customers is still clearly visible.

Sure, Green Star Energy may entice customers with points schemes and green energy, however, with 40% of customers scoring the supplier as ‘bad’, the lowest rating, there are plenty of issues that come with rewards.

Difficult to contact, harassment for payment and unclear energy bills. The list goes on. Luckily, there are companies out there learning from these failures and that’s where we come in.

Learning from Others’ Failures

Here at Energy Solutions, we see what other companies in the industry are doing both well and poorly. This is how we can offer you the best service possible and ensure our customers are treated with care.

With the UK energy industry in unprecedented times, more and more customers are being left frustrated and angry.

We know exactly what others are not doing well so that we can bring you exactly what you want.

Our customers mean the world to us and it hurts to see so many other suppliers leaving customers in the open during these times. That is why we made the decision to break the mould.

All of those Green Star Energy customers that are facing smart meter problems, slow process times and confusing energy bills would be surprised at how easily those problems can be solved.

Not only can you contact us over the phone – but also over WhatsApp, Email, or through our Website.

Gone are the endless hours on hold, the blanked calls and months waiting for a call back that never turns up…

Welcome to a better way of doing energy.

Energy Solutions by Us, for You

At a time of great uncertainty in global energy markets, it is easy to feel lost in it all.

Keeping up to date with developing situations and the associated ramifications is a tricky and time-consuming job. It is also one that is not likely a priority for you and your business.

So, what do you do?

You partner with energy procurement experts to take the load off of your desk.

Energy Solutions have been trusted brokers for countless businesses for over twenty years, which means we know how to navigate the energy markets during a time of uncertainty.

Website: https://www.energybrokers.co.uk/

Email: nick@energybrokers.co.uk

Call Us: 0131 610 1688

WhatsApp: 07757 400 788