Octopus Energy – Energy Problems?

We all know that having to deal with energy suppliers can be extremely stressful and frustrating.

From personal experience, I can too agree with this statement.

If you are one of these people who spends hours on hold, doesn’t receive the help they want, has to deal with unfriendly agents and is passed from one department to the next, well this article is for you.

We have scoured the energy market and put the biggest energy suppliers under the microscope to showcase the worst offenders in the energy business.

After spending time researching your reviews, we want to shine a light on the common themes amongst energy providers to see how they conduct their business and what to look out for.

In today’s post, we are taking a look at Octopus Energy.

What are customers saying about Octopus Energy?

Our team have conducted thorough research to find out exactly what customers think of Octopus Energy. We have dug deep across numerous review sites and used verified customer reviews.

At the end of the day, listening to what other people have to say about a company is the best way to see how a business behaves. These honest reviews give no place to hide, so no matter how much marketing they use, a solid review will always come out on top. Let’s dive right in and see what people think.

The Ugly – 1-Star Reviews

To be fair to Octopus Energy, compared to other energy suppliers on our list, they ranked a lot higher. With an average overall score of 4.8 out of 5, they must be doing something right.

However, from the sample size of reviews we took, there were some common themes amongst customer reviews.

Firstly, as you can see, smart meters are not something Octopus Energy specialise in. It was clearly the most prevalent issue facing customers. Most of the reviews stated they simply did not work and caused plenty of trouble.

Customers having trouble with smart meters can be extremely worrying, especially during the current energy crisis. People are trying to save as much as possible, so by having a faulty smart meter, Octopus Energy isn’t helping out.

Next up we can see some problems with customer service, described as ‘appalling’ and ‘terrible’. No one wants to be treated poorly, especially when it comes to such a sensitive subject as your energy.

This is a worrying sign for Octopus Energy as many customers are now sick and tired of how they conduct business. With a heavy reluctance to help with customer calls, these reviews are a stark reminder.

The Bad – 3-Star Reviews

The bad saw some similar issues cropping up. Again, major, major difficulties for customers facing the smart meters. Seriously Octopus Energy, this needs fixing. But, we won’t fixate on those problems, let’s look at some others.

Well, as you can see from our image, there is one word that stands out by a clear distance. ‘SLOW’. There was a shockingly high number of customers complaining about how slow things are.

This ranged from customer service times to terribly slow systems to providing closing bills and even people waiting 18 Months for a delayed monthly statement. People having to wait a long time for a variety of different tasks isn’t promising.

Next up was a theme of things being very difficult to do through Octopus. Bills were tricky to read, the website was a bit confusing and even reading the conditions were difficult for some. Clearly, there is a lot to be improved on.

If customers are finding it hard to read bills and the terms of the contract then something is wrong. They are extremely important parts of being an energy supplier.

The Good – 5 – Star Reviews

Okay so let’s save the best to last. As mentioned earlier, Octopus Energy has a great score when compared to other suppliers and it wasn’t too difficult to locate good reviews. 89% of more than 100,000 reviews rated as excellent is impressive. Let’s see what they do well.

It was lovely to see so many customer service staff getting glowing reviews from customers. I can imagine they are inundated with letters to say how good a job they’re doing. The words helpful and friendly cropped up a lot during our research, always a good sign.

In addition, plenty of customers would highly recommend switching to Octopus, with many being automatically switched due to supplier of last resort situations and now being over the moon. The majority of the reviews were similar, so good job Octopus.

Learning from Others’ Failures

Here at Energy Solutions, we see what other companies in the industry are doing both well and poorly. This is how we can offer you the best service possible and ensure our customers are treated with care.

With the UK energy industry in unprecedented times, more and more customers are being left frustrated and angry.

We know exactly what others are not doing well so that we can bring you exactly what you want.

Our customers mean the world to us and it hurts to see so many other suppliers leaving customers in the open during these times. That is why we made the decision to break the mould.

All of those Octopus Energy customers that are facing smart meter problems, slow process times and confusing energy bills would be surprised at how easily those problems can be solved.

Not only can you contact us over the phone – but also over WhatsApp, Email, or through our Website.

Gone are the endless hours on hold, the blanked calls and months waiting for a call back that never turns up…

Welcome to a better way of doing energy.

Energy Solutions by Us, for You

At a time of great uncertainty in global energy markets, it is easy to feel lost in it all.

Keeping up to date with developing situations and the associated ramifications is a tricky and time-consuming job. It is also one that is not likely a priority for you and your business.

So, what do you do?

You partner with energy procurement experts to take the load off of your desk.

Energy Solutions have been trusted brokers for countless businesses for over twenty years, which means we know how to navigate the energy markets during a time of uncertainty.

Website: https://www.energybrokers.co.uk/

Email: nick@energybrokers.co.uk

Call Us: 0131 610 1688

WhatsApp: 07757 400 788