Opus Energy – Energy Problems?

We all know that at times, having to deal with energy suppliers can be extremely stressful and frustrating.

From personal experience, I too agree with this statement.

If you are one of these people who spends hours on hold, doesn’t receive the help they want, has to deal with unfriendly agents and is passed from one department to the next, well this article is for you.

We have scoured the energy market and put the biggest energy suppliers under the microscope to showcase the worst offenders in the energy business.

After spending time researching your reviews, we want to shine a light on the common themes amongst energy providers to see how they conduct their business and what to look out for.

In today’s post, we are taking a look at Opus Energy.

What are customers saying about Opus Energy?

Our team have conducted thorough research to find out exactly what customers think of Opus Energy. We have dug deep across numerous review sites and used verified customer reviews.

At the end of the day, listening to what other people have to say about a company is the best way to see how a business behaves. These honest reviews give no place to hide, so no matter how much marketing they use, a solid review will always come out on top. Let’s dive right in and see what people think.

The Ugly – 1-Star Reviews

Starting with the worst of the worst, Opus Energy have some bad ratings that we have dissected from our research, but what exactly are they doing wrong?

So, to begin, let’s talk about the most common complaint coming from Opus Energy customers. Well, the energy supplier seems to be pretty aggressive with their attitude to chasing payments.

One of the issues seems to be with energy bills to customers who have a landlord. Rather than chasing the landlords for outstanding bills, customers are being harassed by the Opus debt collection company.

Others have been threatened to pay for estimated bills which have been deemed clearly incorrect by the customer, then being sent letters threatening to disconnect their energy supply.

There was a review left by a customer who had sent a simple request for an email copy of invoices they hadn’t seen before. They were unfortunately met with hostility that advised calls will continue.

Then comes the complaints about the customer service team being unhelpful and often met with a complete lack of interest. Described by one customer as non-cooperative staff, this isn’t ideal during an energy crisis where people are stressed by rising energy bills.

The Bad – 3-Star Reviews

When it comes to the bad, long waiting times seem to be the common issue facing customers at Opus Energy. Let’s dive right in and take a look.

Numerous customers were left dissatisfied as after waiting to speak to a customer service member, they, unfortunately, were unable to get a quick resolution to problems.

The long waiting times proved to be stressful to many Opus Energy consumers. Even for the smallest and simplest of requests, people are left on hold on for 20 minutes, with some having received no reply to e-mails after 10 days of waiting.

Estimated waiting times of less than 15 minutes eventually became closer to 30 minutes. Once reaching through, the team seemed helpful, however, it has taken several attempts to talk to Opus Energy due to being very difficult to contact.

Another issue came with online account access. One customer mentioned that they were promised access, however, after waiting the access wasn’t granted, meaning they couldn’t validate invoices and other important services.

The Good – 5 – Star Reviews

And finally, let’s look at the good. Just under 50% of customers gave Opus Energy the top score available, so let’s see what the energy supplier is doing well.

There were a lot of customers that were happy with the customer service after being passed from person to person until reaching the right department.

Plenty of individual customer service members were given shout-outs from customers who were happy with the service provided. They seem understanding, polite and helpful. However, with so many complaints about long waiting times, is a good service worth the wait?

Difficult to contact, aggressive tactics and online account access issues. The list goes on. Luckily, there are companies out there learning from these failures and that’s where we come in.

Learning from Others’ Failures

Here at Energy Solutions, we see what other companies in the industry are doing both well and poorly. This is how we can offer you the best service possible and ensure our customers are treated with care.

With the UK energy industry in unprecedented times, more and more customers are being left frustrated and angry.

We know exactly what others are not doing well so that we can bring you exactly what you want.

Our customers mean the world to us and it hurts to see so many other suppliers leaving customers in the open during these times. That is why we made the decision to break the mould.

All of those Opus Energy customers that are facing smart meter problems, slow process times and confusing energy bills would be surprised at how easily those problems can be solved.

Not only can you contact us over the phone – but also over WhatsApp, Email, or through our Website.

Gone are the endless hours on hold, the blanked calls and months waiting for a call back that never turns up…

Welcome to a better way of doing energy.

Energy Solutions by Us, for You

At a time of great uncertainty in global energy markets, it is easy to feel lost in it all.

Keeping up to date with developing situations and the associated ramifications is a tricky and time-consuming job. It is also one that is not likely a priority for you and your business.

So, what do you do?

You partner with energy procurement experts to take the load off of your desk.

Energy Solutions have been trusted brokers for countless businesses for over twenty years, which means we know how to navigate the energy markets during a time of uncertainty.

Website: https://www.energybrokers.co.uk/

Email: nick@energybrokers.co.uk

Call Us: 0131 610 1688

WhatsApp: 07757 400 788