It can be one of the most frustrating experiences you will ever have, dealing with energy suppliers.
We know this from our own personal experience, after all, we are people too…
If you have a problem with your supply all you really want is to feel heard and have an action plan put forward to resolve your issue.
All too often even reaching this stage is frequented by long periods on hold, being bounced between departments, unfriendly agents, and unfavourable solutions…
In this series we will shine a light on some of the worst offenders in the energy business by researching exactly what their customers have to say about them to find out if there is any common themes in how they conduct their business.
This week, we’re taking a look at Sainsbury’s Energy – so if you’re already a customer, or are thinking about joining… it may be worth a read.
A Deep-Dive – What are customers saying about Sainsbury’s Energy?
By conducting thorough research across multiple review sites, we have gathered verified customer reviews of Sainsbury’s Energy and how they conduct their business. We believe it is only by listening to customers that you will gain a true understanding of how a business behaves as there is no amount of slick marketing that can spin-doctor a good honest review.
The results of our research can be found below:
The Good – 5-Star Reviews
Whoever Donna is, she is responsible for a raft of positive reviews.
Seriously – Donna is superhuman.
Where customers felt Sainsbury’s Energy did really rather well is often providing a helpful service to their customers. Whereas for other suppliers some customers enjoyed the slick apps or easy-to-use websites, at Sainsbury’s Energy their approach to customer service is applauded.
There were a few mentions of customers being happy with their newly installed smart meters or noting how efficient changing to their new energy supplier was – but nothing else of note.
The Bad – 3-Star Reviews
Things did start to take a turn for the worse at the 3-star review level.
There seems to be a huge problem with meter readings across the company – dozens and dozens of customers simply could not understand how their meter readings were so far off. From here, it appears to be a massive hassle to sort out.
Customers were regularly asked to take their own meter readings and send them in, much to their frustration.
Small issues would generally start near the beginning of supply, which would then snowball if not dealt with early. Frustrating given how many customers complained about emails being ignored or left for weeks.
The Ugly – 1-Star Reviews
Sainsbury’s Energy have some very worrying trends appearing in their one-star reviews.
A recurring problem with their new customers who were attracted to switch because of the promise of thousands of nectar points have been left disappointed. Dozens of customers have not seen even a single nectar point since joining and have been left trying to chase this up with Sainsbury’s Energy. Most regularly, these complaints are ignored or just redirected time and time again to different departments. This has led to customers using language like ‘scammers’ or ‘ripped off’, feeling like they have been deceived into joining.
Repeated warnings from current Sainsbury’s customers to others to not make the same mistake and avoid the company like the plague.
Learning from Others’ Failures
At Energy Solutions, we aren’t immune to casting a glance at the other businesses in the industry to see what they’re doing well.
More importantly, at a time like this where the UK energy industry is in turmoil and customers are left frustrated, we look to see what they are not doing well.
Our customers matter to us, so to see such wide-held frustration with other suppliers… We decided we had to break the mould.
For Sainsbury’s Energy customers who are left annoyed at waiting times and unreachable support, you would be surprised at how reachable we are in comparison. Not only can you contact us over the phone – but also over WhatsApp, Email, or through our website.
No more hours of waiting, no more blanked calls, no more weeks waiting for a reply to support tickets….
A better way of doing energy.
Energy Solutions by Us, for You
At a time of great uncertainty in global energy markets, it is easy to feel lost in it all.
Keeping up to date with developing situations and the associated ramifications is a tricky and time-consuming job. It is also one that is not likely a priority for you and your business.
So, what do you do?
You partner with energy procurement experts to take the load off of your desk.
Energy Solutions have been trusted brokers for countless businesses for over twenty years, which means we know how to navigate the energy markets during a time of uncertainty.
Contact us today to find out how we can help you and your business
Website: https://www.energybrokers.co.uk/
Contact Us: Click Here
Email: nick@energybrokers.co.uk
Call Us: 0131 610 1688
WhatsApp: 07757 400 788