Shell Energy – Energy Problems?

We all know that at times, having to deal with energy suppliers can be extremely stressful and frustrating.

From personal experience, I too agree with this statement.

If you are one of these people who spends hours on hold, doesn’t receive the help they want, has to deal with unfriendly agents and is passed from one department to the next, well this article is for you.

We have scoured the energy market and put the biggest energy suppliers under the microscope to showcase the worst offenders in the energy business.

After spending time researching your reviews, we want to shine a light on the common themes amongst energy providers to see how they conduct their business and what to look out for.

In today’s post, we are taking a look at Shell Energy.

What are customers saying about Shell Energy?

Our team have conducted thorough research to find out exactly what customers think of Shell Energy. We have dug deep across numerous review sites and used verified customer reviews.

At the end of the day, listening to what other people have to say about a company is the best way to see how a business behaves. These honest reviews give no place to hide, so no matter how much marketing they use, a solid review will always come out on top. Let’s dive right in and see what people think.

The Ugly – 1-Star Reviews

Starting with the worst of the worst, Shell Energy has one of the highest proportions of bad ratings from our research, but what exactly are they doing wrong?

Starting with the most common reviews, Shell Energy seem to have a poor customer service record, as the majority of customers are complaining about getting in touch with the energy supplier.

That is when they can get through to them. We noticed a lot of people stating that it takes an extremely long time to get in touch with Shell Energy, and then the issues seem to get worse once you finally speak to someone.

When it comes to getting issues fixed, Shell Energy don’t take ownership. Along with poor communication, the energy provider seems to give out very limited information, making processes confusing for customers.

In addition, another trend we noticed was smart meter troubles. One reviewer stated that after numerous phone calls to Shell Energy, their smart meter didn’t display usage which can be extremely useful during these current energy crisis times.

The Bad – 3-Star Reviews

Taking a look at the 3-star reviews, again there was a clear and obvious issue facing most customers. Waiting times. It seems that everyone is having the same problem, luckily, we have noticed this and have a dedicated team to answer all of your calls.

Shell Energy seem to have an inadequate queueing system where it takes way too long to reach the right department. If you have an issue that needs solving, you shouldn’t have to wait for long periods to get it resolved.

I can’t imagine how frustrating it must be, especially during these unprecedented times to have to wait on hold while you get an extremely important issue fixed.

In addition, smart meter problems look to be a concern for Shell Energy. One customer has had a broken smart meter for more than a year without it being fixed, with another customer finding it a lengthy process to simply get it reviewed.

Then comes the app and website. Linking this complaint with the smart meter issues, a complaint we noticed was that you could “opt-in” for Shell Energy to take readings from my Smart Meter, however, there was no way to allow this on the website. For such a big firm to have a poor website is pretty disappointing.

The Good – 5 – Star Reviews

And finally, let’s look at the good. More than half of the 60,000 reviews were rated as excellent. The key word we noticed from Shell Energy was ‘helpful’.

There were plenty of customers saying lovely things about the customer service team at Shell Energy, however, this comes with a bit of a catch.

Lots of people were happy with the service… once they got through to an advisor. So even with the good reviews, people were still unhappy with how long they had to wait.

So no matter how good their service is, the waiting times still were causing a lot of dissatisfaction amongst customers.

Difficult to contact, smart meter troubles and no real ownership. The list goes on. Luckily, there are companies out there learning from these failures and that’s where we come in.

Learning from Others’ Failures

Here at Energy Solutions, we see what other companies in the industry are doing both well and poorly. This is how we can offer you the best service possible and ensure our customers are treated with care.

With the UK energy industry in unprecedented times, more and more customers are being left frustrated and angry.

We know exactly what others are not doing well so that we can bring you exactly what you want.

Our customers mean the world to us and it hurts to see so many other suppliers leaving customers in the open during these times. That is why we made the decision to break the mould.

All of those Shell Energy customers that are facing smart meter problems, slow process times and confusing energy bills would be surprised at how easily those problems can be solved.

Not only can you contact us over the phone – but also over WhatsApp, Email, or through our Website.

Gone are the endless hours on hold, the blanked calls and months waiting for a call back that never turns up…

Welcome to a better way of doing energy.

Energy Solutions by Us, for You

At a time of great uncertainty in global energy markets, it is easy to feel lost in it all.

Keeping up to date with developing situations and the associated ramifications is a tricky and time-consuming job. It is also one that is not likely a priority for you and your business.

So, what do you do?

You partner with energy procurement experts to take the load off of your desk.

Energy Solutions have been trusted brokers for countless businesses for over twenty years, which means we know how to navigate the energy markets during a time of uncertainty.

Website: https://www.energybrokers.co.uk/

Email: nick@energybrokers.co.uk

Call Us: 0131 610 1688

WhatsApp: 07757 400 788