SSE – Energy Problems?

It can be one of the most frustrating experiences you will ever have, dealing with energy suppliers.

We know this from our own personal experience, after all, we are people too…

If you have a problem with your supply all you really want is to feel heard and have an action plan put forward to resolve your issue.

All too often even reaching this stage is frequented by long periods on hold, being bounced between departments, unfriendly agents, and unfavourable solutions…

In this series we will shine a light on some of the worst offenders in the energy business by researching exactly what their customers have to say about them to find out if there is any common themes in how they conduct their business.

This week, we’re taking a look at SSE Energy – so if you’re already a customer, or are thinking about joining… it may be worth a read.

A Deep-Dive – What are customers saying about SSE Energy?

By conducting thorough research across multiple review sites, we have gathered verified customer reviews of SSE Energy and how they conduct their business. We believe it is only by listening to customers that you will gain a true understanding of how a business behaves as there is no amount of slick marketing that can spin-doctor a good honest review.

The results of our research can be found below:

The Good – 5-Star Reviews

SSE Energy is another Big 6 energy supplier to add to the list of suppliers with overwhelmingly negative reviews. Over 90% of their reviews were in the 1-star category…

There were a few 5-star reviews… But there was really not much to choose from.

But yet, there are some interesting trends to observe where they got things right.

Firstly, their customer service can on occasion be quite good. Customers felt that they had gotten through to agents with fantastic telephone manner who really truly understood their problems. Where customers felt listened to, they let the internet know by leaving a 5-star review.

Interestingly, just like Scottish Power, there is a worrying trend of customers leaving complaints through a 5-star review. It appears that SSE do not really reply to the litany of 1-star reviews so customers hope that by leaving their thoughts as a 5-star review it is more likely that it will be seen and acted on.

The Bad – 3-Star Reviews

Again, 3-star reviews were littered with serious worries.

Customers had encountered problems with finding their account and accessing it online. Help was not really forthcoming with many customers stating they had to endure long waiting times to speak to anyone. There were also mixed complaints about the website and mobile app too.

However, there were some positive reviews in here. Customers with problems seemed to follow the same problems and solutions. Long waiting times, speak to an agent who would pass on their problem to another (sometimes being bounced around to multiple agents), before finally finding an agent who understood the issue and was willing to listen and help.

The Ugly – 1-Star Reviews =

There were plenty of 1-star reviews to include in our exploration. Plenty.

Certainly not a shortage of data here.

Customers, like with other suppliers, noted how frustrated they were left by smart meters. Problems would begin with pushy communication from SSE before scheduling and timing issues, with engineers being late and rude. From here, customers would regularly find issue with their meters that would either over-estimate consumption or simply not work.

Here is where the real problems began.

Hours and hours spent in queues to speak to SSE before reaching rude, unprofessional agents with reports of ‘laughter and shouting’ in the background during calls.

Staff were reluctant to act on complaints and would fail to listen to customers, often avoiding the issue completely.

Most worryingly is the multitude of complaints where customers let SSE know they are changing supplier. Within this is many long-term customers who are sick of how SSE conduct business

Learning from Others’ Failures

At Energy Solutions, we aren’t immune to casting a glance at the other businesses in the industry to see what they’re doing well.

More importantly, at a time like this where the UK energy industry is in turmoil and customers are left frustrated, we look to see what they are not doing well.

Our customers matter to us, so to see such wide-held frustration with other suppliers… We decided we had to break the mould.

For SSE Energy customers who are left annoyed at waiting times and unreachable support, you would be surprised at how reachable we are in comparison. Not only can you contact us over the phone – but also over WhatsApp, Email, or through our Website.

No more hours of waiting, no more blanked calls, no more weeks waiting for a reply to support tickets….

A better way of doing energy.

Energy Solutions by Us, for You        

At a time of great uncertainty in global energy markets, it is easy to feel lost in it all.          

Keeping up to date with developing situations and the associated ramifications is a tricky and time-consuming job. It is also one that is not likely a priority for you and your business.        

So, what do you do?         

You partner with energy procurement experts to take the load off of your desk.       

Energy Solutions have been trusted brokers for countless businesses for over twenty years, which means we know how to navigate the energy markets during a time of uncertainty.         

Website: https://www.energybrokers.co.uk/    

Email: nick@energybrokers.co.uk    

Call Us: 0131 610 1688    

WhatsApp: 07757 400 788 