Total Energies – Energy Problems?

We all know that at times, having to deal with energy suppliers can be extremely stressful and frustrating.

From personal experience, I can too agree with this statement.

If you are one of these people who spends hours on hold, doesn’t receive the help they want, has to deal with unfriendly agents and is passed from one department to the next, well this article is for you.

We have scoured the energy market and put the biggest energy suppliers under the microscope to showcase the worst offenders in the energy business.

After spending time researching your reviews, we want to shine a light on the common themes amongst energy providers to see how they conduct their business and what to look out for.

In today’s post, we are taking a look at Total Energies.

What are customers saying about Total Energies?

Our team have conducted thorough research to find out exactly what customers think of Total Energies. We have dug deep across numerous review sites and used verified customer reviews.

At the end of the day, listening to what other people have to say about a company is the best way to see how a business behaves. These honest reviews give no place to hide, so no matter how much marketing they use, a solid review will always come out on top. Let’s dive right in and see what people think.

The Ugly – 1-Star Reviews

First up, the ugly. Total Energies had a lot of customer service complaints when compared to the other suppliers on the market. Customer service is the cornerstone of all businesses, so ranking so poorly isn’t a good start.

Some of the words above just show what people really think of Total Energies. Horrible, useless, appalling and terrible were just a quick selection of some of the ways Total Energies’ customer service was described.

Clearly, they are not meeting the expectations that customers have which will lead to more leaving the company for another supplier. This poor service was from:

Customers have to make numerous phone calls with the same information.
Having to wait long periods of time to speak to a representative.
Not listening or taking note of previous calls and web chats.
Taking a long time to get a follow up response.

The list could go on. Some have stated they have no issues with the call handlers, but as a whole, the company haven’t delivered anywhere and needs the standard of service they expect from a big brand like Total Energies.

The Bad – 3-Star Reviews

When looking at the bad, one word stood out. Average. Whether it was communication, customer service or dealing with accounts, many reviews stated that Total Energies performed averagely. with 2 stars for customer service said one review.

There also seemed to be an issue with delays. One customer even waited 6 months to resolve an issue after no action was taken, even once a complaint was raised.

Some had stated they’d had decent service until the issues began to arise. In particular, there was one review left where someone was on the phone for an hour while the customer service team looked into the issue, was told it needed further investigation and to wait for a callback. They’re still waiting weeks later!

The Good – 5 – Star Reviews

With 63% of the more than 1,600 reviews being scored as excellent, there were plenty of positives for Total Energies. The overriding word was ‘helpful’ with many agents getting a fantastic, glowing review.

The company seem to have some amazing staff working for them who can work fast and politely to solve queries. Maybe where they go wrong is when dealing with complaints, something for them to look into.

There is definitely a difference between dealing with queries and issues. However, hats off to Total Energies as they seem to have the team working quickly and efficiently. This seems to be a refreshing change, so hopefully, the team can expand and work towards getting rid of all those poor reviews.

Learning from Others’ Failures

Here at Energy Solutions, we see what other companies in the industry are doing both well and poorly. This is how we can offer you the best service possible and ensure our customers are treated with care.

With the UK energy industry in unprecedented times, more and more customers are being left frustrated and angry.

We know exactly what others are not doing well so that we can bring you exactly what you want.

Our customers mean the world to us and it hurts to see so many other suppliers leaving customers in the open during these times. That is why we made the decision to break the mould.

All of those Total Energies customers that are facing smart meter problems, slow process times and confusing energy bills would be surprised at how easily those problems can be solved.

Not only can you contact us over the phone – but also over WhatsApp, Email, or through our Website.

Gone are the endless hours on hold, the blanked calls and months waiting for a call back that never turns up…

Welcome to a better way of doing energy.

Energy Solutions by Us, for You

At a time of great uncertainty in global energy markets, it is easy to feel lost in it all.

Keeping up to date with developing situations and the associated ramifications is a tricky and time-consuming job. It is also one that is not likely a priority for you and your business.

So, what do you do?

You partner with energy procurement experts to take the load off of your desk.

Energy Solutions have been trusted brokers for countless businesses for over twenty years, which means we know how to navigate the energy markets during a time of uncertainty.

Website: https://www.energybrokers.co.uk/

Email: nick@energybrokers.co.uk

Call Us: 0131 610 1688

WhatsApp: 07757 400 788