Utility Warehouse – Energy Problems?

We all know that at times, having to deal with energy suppliers can be extremely stressful and frustrating.

From personal experience, I too agree with this statement.

If you are one of these people who spends hours on hold, doesn’t receive the help they want, has to deal with unfriendly agents and is passed from one department to the next, well this article is for you.

We have scoured the energy market and put the biggest energy suppliers under the microscope to showcase the worst offenders in the energy business.

After spending time researching your reviews, we want to shine a light on the common themes amongst energy providers to see how they conduct their business and what to look out for.

In today’s post, we are taking a look at Utility Warehouse.

What are customers saying about Utility Warehouse?

Our team have conducted thorough research to find out exactly what customers think of Utility Warehouse. We have dug deep across numerous review sites and used verified customer reviews.

At the end of the day, listening to what other people have to say about a company is the best way to see how a business behaves. These honest reviews give no place to hide, so no matter how much marketing they use, a solid review will always come out on top. Let’s dive right in and see what people think.

The Ugly – 1-Star Reviews

Starting with the worst of the worst, Utility Warehouse have some bad ratings that we have dissected from our research, but what exactly are they doing wrong?

So, to begin, let’s talk about the most common complaint coming from Utility Warehouse customers. The main issue is the waiting times to speak to the customer service team.

Customers are constantly stuck on the phone with no one answering, waiting for long stretches of time to just get through to someone.

One review, in particular, spoke about having to wait for 42 minutes after being passed through 4 different departments to finally get in touch with the correct advisor.

Another example was a customer waiting for 30 minutes, then a further half an hour until they eventually were cut off once they were close to finally giving payment details. We can’t imagine how frustrating that must have been.

In addition to the long waiting times, smart meter problems seem to be another common fault for Utility Warehouse. Customers who actually end up getting through to an advisor are told their meter isn’t communicating with the server, which the supplier already knew about without anyone letting the customer know.

They are then advised an engineer would be needed to come out but they had “no appointments anytime soon”. That is… if you get a smart meter installed.

After promising quick installation of smart meters, one customer has been waiting a year and still no sign of it. Luckily, our team are experienced and will install a smart meter without stress or long waiting times.

The Bad – 3-Star Reviews

When it comes to the bad, things seem to stay the same at Utility Warehouse. Again, customers are complaining about horrendous waiting times and smart meter woes, however, some other troubles arose. Let’s take a look.

Some customers mentioned that the system the energy supplier uses is confusing. During an energy crisis, systems should be clear and simple to use to help customers manage this stressful time.

It must be overwhelming to have confusing information, then try to call up to ask for help and have to wait for ages to speak to someone.

The confusion didn’t end there, as one customer stated they had to keep asking more questions as well as checking for clarification to get a clear and complete answer.

Our team of experts are experienced in the energy industry and will ensure that all your questions are answered thoroughly, leaving you will peace of mind you fully understand what’s going on with your energy,

Again, others mentioned that the information provided by Utility Warehouse was a bit conflicting. Now isn’t the right time to give unclear details.

The Good – 5 – Star Reviews

And finally, let’s look at the good. With almost 24,000 reviews, 66% of customers gave Utility Warehouse the top score available, so a solid number of the reviews were good.

There were a lot of customers that were happy with the customer service… once they were finally able to get in touch that is. The staff seem to be helpful and patient, with customers getting issues resolved.

Plenty of individual customer service members were given shout-outs from customers who were happy with the service provided. They seem understanding, polite and helpful. However, with so many complaints about long waiting times, is a good service worth the wait?

Difficult to contact, conflicting information and unclear answers. The list goes on. Luckily, there are companies out there learning from these failures and that’s where we come in.

Learning from Others’ Failures

Here at Energy Solutions, we see what other companies in the industry are doing both well and poorly. This is how we can offer you the best service possible and ensure our customers are treated with care.

With the UK energy industry in unprecedented times, more and more customers are being left frustrated and angry.

We know exactly what others are not doing well so that we can bring you exactly what you want.

Our customers mean the world to us and it hurts to see so many other suppliers leaving customers in the open during these times. That is why we made the decision to break the mould.

All of those Utility Warehouse customers that are facing smart meter problems, slow process times and confusing energy bills would be surprised at how easily those problems can be solved.

Not only can you contact us over the phone – but also over WhatsApp, Email, or through our Website.

Gone are the endless hours on hold, the blanked calls and months waiting for a call back that never turns up…

Welcome to a better way of doing energy.

Energy Solutions by Us, for You

At a time of great uncertainty in global energy markets, it is easy to feel lost in it all.

Keeping up to date with developing situations and the associated ramifications is a tricky and time-consuming job. It is also one that is not likely a priority for you and your business.

So, what do you do?

You partner with energy procurement experts to take the load off of your desk.

Energy Solutions have been trusted brokers for countless businesses for over twenty years, which means we know how to navigate the energy markets during a time of uncertainty.

Website: https://www.energybrokers.co.uk/

Email: nick@energybrokers.co.uk

Call Us: 0131 610 1688

WhatsApp: 07757 400 788