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If you’ve ever received a bill from your energy company that is higher than expected, it could be a back bill. Back bills are charges for energy use that happened more than 12 months ago, but that you haven’t been billed for yet. These bills can come as a shock, but there are rules in […]

The UK energy industry has been hit by an epidemic of poor customer service, with energy suppliers coming under fire for failing to meet basic customer service standards. According to consumer groups such as Citizens Advice, energy companies are falling short when it comes to customer service standards, with long call waiting times, poor service