What To Do If You Are Having Problems With Your Energy Supplier

Gas or electricity suppliers can make it difficult to work out the right complaints procedure to follow when you are having issues with your tariff.

In fact, it seems like energy suppliers even make it difficult to work out the right contact details to even contact your supplier.

So, if you are having problems with your energy supply and don’t know how the UK energy regulator and citizens advice are relevant, then keep reading this guide on how to contact your energy supplier. 

What are the most common issues with energy providers?

There are a few common issues that customers may encounter when dealing with energy providers:

1. High energy bills: Some customers may feel that their energy bills are too high, which could be due to a variety of factors such as high energy usage, faulty appliances, or high energy prices.
2. Poor customer service: Some customers may have negative experiences with energy providers’ customer service, such as long wait times, unhelpful representatives, or difficulty reaching a representative.
3. Billing errors: Customers may sometimes receive bills that contain errors, such as incorrect charges or meter readings.
4. Outages: Customers may experience power outages or other issues with their energy service, which could be caused by a variety of factors such as storms, equipment failure, or maintenance issues.
5. Difficulties switching providers: Some customers may have difficulties switching energy providers, such as encountering obstacles or delays in the process.

Overall, these are some of the most common issues that customers may encounter when dealing with energy providers. It’s important to carefully consider these and other factors when choosing an energy provider to ensure a positive experience. We’ve created articles covering some of the most commonly encountered issues here.

Which energy company had the most complaints?

It’s difficult to determine which energy company has the most complaints, as the number of complaints a company receives can be influenced by a variety of factors such as the size of the company, the number of customers it serves, and the quality of its service.

That being said, energy companies are required to report the number of complaints they receive to regulatory bodies such as the Energy Ombudsman in the UK, the Public Utilities Commission in the US, and similar organizations in other countries. These organizations publish complaint data, which can provide insight into the performance of different energy companies.

It’s a good idea to research the complaint data for energy companies in your area and consider this information when choosing an energy provider. You can also check online reviews and ask friends and family for their experiences with different energy providers to get a sense of which companies have a good reputation for customer service.

Why are energy suppliers going bust?

There are several reasons why energy suppliers may go bankrupt or out of business:

1. Competition: The energy market is highly competitive, and energy suppliers that are unable to offer competitive prices or provide good customer service may struggle to attract and retain customers.
2. Economic downturns: Economic downturns can impact businesses of all types, including energy suppliers. Some energy suppliers may go bankrupt or out of business if they are unable to adapt to changing economic conditions.
3. Regulatory changes: Changes in regulation or policy can also impact energy suppliers. For example, if an energy supplier is required to invest in new infrastructure or equipment to meet new regulatory standards, it may struggle to do so if it does not have the financial resources to do so.
4. Changes in energy markets: Changes in energy markets, such as shifts in the demand for different types of energy or changes in the price of energy, can also impact energy suppliers.

Overall, energy suppliers may go bankrupt or out of business for a variety of reasons, including competition, economic downturns, regulatory changes, and changes in energy markets.

When should you escalate to the ombudsman?

You should consider escalating your complaint to the ombudsman if you have been unable to resolve the issue directly with your energy supplier and you feel that your rights as a consumer have been violated.

Before escalating your complaint to the ombudsman, you should try to resolve the issue directly with the energy supplier by contacting them via phone, email, or through their website. If you are not satisfied with the response or resolution provided by the energy supplier, or if you feel that the issue has not been adequately addressed, you can escalate your complaint to the ombudsman.

It’s a good idea to keep a record of all communication with the energy supplier, including dates, times, and details of the issue and any steps taken to resolve it, as this can be helpful if you need to escalate the issue to the ombudsman.

Overall, the ombudsman is an independent dispute resolution service that can help consumers and businesses resolve disputes with their energy suppliers. If you have been unable to resolve an issue with your energy supplier and feel that your rights as a consumer have been violated, you may want to consider escalating your complaint to the ombudsman.